Terms of service

Last updated: June 2026

Welcome to Helena Voss. These Terms of Service ("Terms") govern your access to and use of the Helena Voss website, products, and services. By accessing or using our website, placing an order, or creating an account, you agree to be bound by these Terms in their entirety.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please do not use our website.

1. GENERAL OVERVIEW

This website is operated by Helena Voss. Throughout the site, the terms "we," "us," and "our" refer to Helena Voss. We offer this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including those additional terms, conditions, and policies referenced herein or available by hyperlink.

2. ELIGIBILITY

By using this website, you represent and warrant that:

- You are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater.
- You have the legal capacity to enter into a binding agreement.
- You will use our website and services only for lawful purposes and in accordance with these Terms.
- All information you provide to us is accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe you have violated any of these Terms.

3. ACCOUNT REGISTRATION

You may be required to create an account to access certain features of our website. When creating an account, you agree to:

- Provide accurate and complete registration information.
- Maintain the security of your password and account credentials.
- Promptly update your information if it changes.
- Accept responsibility for all activities that occur under your account.
- Notify us immediately at contact@helenavoss.com if you suspect any unauthorized use of your account.

Helena Voss is not liable for any loss or damage arising from your failure to protect your account credentials.

4. PRODUCTS AND ORDERS

Product Descriptions:
We strive to display our products as accurately as possible. However, we do not guarantee that the colors, dimensions, or details shown on your screen will exactly match the physical product, as display settings vary across devices. Product descriptions are provided for general informational purposes only.

Pricing:
All prices are listed in US Dollars (USD) and are subject to change without prior notice. Prices do not include shipping costs, taxes, or duties, which will be calculated and displayed at checkout.

Order Acceptance:
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity. If we cancel your order, we will issue a full refund to your original payment method.

Order Modifications:
Once an order is placed, modifications (size, color, address changes) may be requested by emailing contact@helenavoss.com within 2 hours of purchase. After this window, or once the order has entered processing, we may not be able to accommodate changes.

Inventory:
All items are subject to availability. We do our best to keep inventory information up to date, but in rare cases an item may become unavailable after your order is placed. If this occurs, we will notify you promptly and offer a full refund.

5. PAYMENT

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. By providing payment information, you represent that:

- You are authorized to use the payment method provided.
- You authorize us to charge the total order amount, including applicable taxes and shipping fees.
- All payment information you provide is accurate and complete.

All payments are securely processed through third-party payment processors. Helena Voss does not store your credit card or payment details on our servers.

In the event of a pricing or billing error, we reserve the right to cancel the order and issue a refund, even if the order has been confirmed.

6. SHIPPING AND DELIVERY

Shipping timelines, costs, and policies are outlined in our separate Shipping Policy. By placing an order, you agree to the terms described in that policy.

Helena Voss is not responsible for delays caused by shipping carriers, customs, weather events, natural disasters, or other circumstances beyond our control. Risk of loss and title for items pass to you upon delivery to the carrier.

7. RETURNS AND REFUNDS

Our return and refund procedures are outlined in our separate Return & Refund Policy. By making a purchase, you agree to the terms described in that policy.

8. INTELLECTUAL PROPERTY

All content on this website — including but not limited to text, graphics, logos, images, photographs, product designs, videos, page layouts, and software — is the exclusive property of Helena Voss or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws.

You may not:

- Reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
- Use our trademarks, brand name, logo, or any proprietary graphics as part of a link to or from any other website without our express written permission.
- Download, scrape, or systematically collect content from this website for commercial purposes.
- Use any data mining, robots, or similar data gathering or extraction methods on this website.

The Helena Voss name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Helena Voss. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

9. USER CONDUCT

When using our website, you agree not to:

- Use the website for any unlawful, fraudulent, or malicious purpose.
- Attempt to gain unauthorized access to any part of the website, other accounts, or computer systems.
- Transmit any viruses, malware, or other harmful code.
- Interfere with or disrupt the website's functionality, servers, or networks.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Submit false, misleading, or fraudulent order information.
- Use automated tools (bots, scrapers, crawlers) to access or interact with the website without our prior written consent.
- Harass, threaten, or intimidate our team members or other customers.
- Post or transmit any content that is defamatory, obscene, offensive, or otherwise objectionable.

We reserve the right to suspend or terminate your access to our website at any time, without notice, for conduct that we determine violates these Terms or is harmful to us, other users, or third parties.

10. USER-GENERATED CONTENT

If you submit reviews, comments, photos, or other content to our website or social media channels ("User Content"), you grant Helena Voss a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, and display such content for any purpose, including marketing and promotional materials.

You represent and warrant that:

- You own or have the necessary rights to submit such content.
- Your content does not infringe on any third party's intellectual property, privacy, or other rights.
- Your content is not false, misleading, defamatory, obscene, or otherwise unlawful.

We reserve the right to remove any User Content at our sole discretion, without notice, for any reason.

11. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Helena Voss. We are not responsible for the content, privacy practices, or availability of these third-party sites.

The inclusion of any third-party link does not imply endorsement, approval, or recommendation by Helena Voss. You access third-party websites at your own risk and should review their terms and privacy policies independently.

12. DISCLAIMER OF WARRANTIES

THIS WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, HELENA VOSS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

- IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
- WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
- WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE.

YOUR USE OF THIS WEBSITE AND PURCHASE OF ANY PRODUCTS IS AT YOUR OWN RISK.

13. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HELENA VOSS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

- LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.
- PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS.
- ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.
- ANY INTERRUPTION OR CESSATION OF SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE AMOUNT YOU PAID TO HELENA VOSS IN THE 12 MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Helena Voss, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

- Your use of the website or services.
- Your violation of these Terms.
- Your violation of any third party's rights, including intellectual property or privacy rights.
- Any content you submit or transmit through the website.

15. FORCE MAJEURE

Helena Voss shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, wars, terrorism, labor disputes, government actions, supply chain disruptions, power failures, internet outages, or carrier delays.

16. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the parties agree to submit to binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in the State of Delaware.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Helena Voss.

17. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Helena Voss regarding your use of the website and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

19. MODIFICATIONS TO THESE TERMS

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting on this page, and the "Last updated" date will be revised accordingly.

Your continued use of the website after any changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

20. CONTACT US

If you have any questions about these Terms of Service, please contact us:

Email: contact@helenavoss.com
Response Time: 1–2 business days

Thank you for choosing Helena Voss.