Contact information

At Helena Voss, we're here to help. Whether you have a question about an order, need styling advice, or just want to say hello — we'd love to hear from you.

HOW TO REACH US

Email: contact@helenavoss.com
Response Time: We respond to all inquiries within 1–2 business days (Monday through Friday, excluding US federal holidays).

For faster assistance, please include the following information in your email:

- Your full name.
- Your order number (if applicable).
- A clear description of your question or concern.
- Any relevant photos (for damaged items, defective products, or return requests).

CUSTOMER SERVICE HOURS

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
US Federal Holidays: Closed

Emails received outside of business hours will be addressed on the next business day in the order they were received.

COMMON INQUIRIES

Order Status & Tracking:
If you have questions about your order status or need your tracking information, please email us with your order number and we will provide an update as soon as possible.

Returns & Exchanges:
For return requests, please review our Return & Refund Policy on our website before reaching out. To initiate a return, email us with your order number and reason for return.

Product Questions:
Need help with sizing, fabric details, or styling suggestions? We're happy to help. Send us a message and our team will get back to you with all the information you need.

Press & Media:
For press inquiries, collaborations, or media requests, please email us at contact@helenavoss.com with the subject line "Press Inquiry."

Wholesale & Business:
For wholesale opportunities or business partnerships, please email us at contact@helenavoss.com with the subject line "Wholesale Inquiry."

SOCIAL MEDIA

Stay connected with Helena Voss for new arrivals, behind-the-scenes content, styling inspiration, and exclusive offers:

Instagram: @helenavoss
TikTok: @helenavoss

We love hearing from our community. Tag us in your photos wearing Helena Voss and use #HelenaVoss for a chance to be featured on our page.

FEEDBACK

Your feedback helps us grow and improve. If you have suggestions, compliments, or concerns about your experience with Helena Voss, we genuinely want to hear them. Please email us at contact@helenavoss.com with the subject line "Feedback."

Every message is read and valued by our team.

MAILING ADDRESS

Helena Voss
United States

For security purposes, our full mailing address is available upon request. Please email us if you need to send physical correspondence.

Thank you for being part of the Helena Voss community. We look forward to hearing from you.