Shipping policy

Shipping Policy

Last updated: June 2026

At Helena Voss, we want your order to reach you as quickly and safely as possible. Please review our shipping policy below for all the details on delivery timelines, costs, and important information.

1. PROCESSING TIME

All orders are processed within 1–3 business days (Monday through Friday, excluding US federal holidays) after payment confirmation.

During high-demand periods (product launches, holiday seasons, and promotional events), processing times may be extended by an additional 1–2 business days. If a significant delay occurs, we will notify you by email.

You will receive a confirmation email with your tracking number once your order has shipped.

2. DOMESTIC SHIPPING (UNITED STATES)

We offer the following shipping options for orders within the United States:

Standard Shipping:
- Delivery: 5–8 business days after processing.
- Cost: $5.95 flat rate.
- Free on orders over $100.

Expedited Shipping:
- Delivery: 3–5 business days after processing.
- Cost: $12.95 flat rate.

Priority Shipping:
- Delivery: 1–2 business days after processing.
- Cost: $22.95 flat rate.

Please note: Delivery timelines are estimates provided by our shipping carriers and are not guaranteed. Helena Voss is not responsible for delays caused by the carrier, weather events, natural disasters, or other circumstances beyond our control.

3. INTERNATIONAL SHIPPING

At this time, Helena Voss ships exclusively within the United States. We are actively working to expand our shipping to international destinations and will announce updates on our website and social media channels.

If you are located outside the United States and are interested in our products, please email us at contact@helenavoss.com and we will do our best to accommodate your request on a case-by-case basis.

4. SHIPPING CARRIERS

We partner with reputable shipping carriers including USPS, UPS, and FedEx. The carrier assigned to your order is determined based on your location, the shipping method selected, and package dimensions.

Helena Voss reserves the right to select the most appropriate carrier for each shipment to ensure timely and safe delivery.

5. ORDER TRACKING

Once your order has shipped, you will receive an email notification containing:

- Your tracking number.
- A direct link to track your package on the carrier's website.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at contact@helenavoss.com.

6. SHIPPING ADDRESS

It is your responsibility to provide an accurate and complete shipping address at checkout. Helena Voss is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

- Address Changes: If you need to update your shipping address, please email us at contact@helenavoss.com within 2 hours of placing your order. Once the order has entered processing or has been shipped, we may not be able to modify the address.
- Undeliverable Packages: If a package is returned to us due to an incorrect address, refused delivery, or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

7. P.O. BOXES AND APO/FPO ADDRESSES

We currently ship to P.O. Boxes and APO/FPO/DPO addresses via USPS only. Please note that expedited and priority shipping options may not be available for these addresses, and delivery times may be longer than standard estimates.

8. LOST, STOLEN, OR DAMAGED PACKAGES

Lost Packages:
If your tracking information shows that your package was delivered but you have not received it, please take the following steps:

- Check with neighbors or other household members.
- Look in alternative delivery locations (porch, mailroom, front desk).
- Contact the shipping carrier directly using your tracking number.
- If the package remains missing after 48 hours, email us at contact@helenavoss.com with your order number and we will open an investigation with the carrier.

Stolen Packages:
Helena Voss is not responsible for packages that are confirmed as delivered by the carrier but are subsequently stolen. We strongly recommend using a secure delivery location or requesting signature confirmation at checkout if available.

However, we understand how frustrating this can be. Please contact us and we will work with you on a case-by-case basis to find a resolution.

Damaged Packages:
If your order arrives with visible damage to the packaging or the product inside, please contact us at contact@helenavoss.com within 48 hours of delivery. Include the following:

- Your order number.
- Photos of the damaged packaging and product.
- A brief description of the damage.

We will arrange a replacement or full refund at no additional cost to you.

9. SPLIT SHIPMENTS

If your order contains multiple items, they may be shipped separately depending on availability and warehouse location. Each shipment will include its own tracking number. You will not be charged additional shipping fees for split shipments.

10. CUSTOMS, DUTIES, AND TAXES

For domestic orders within the United States, applicable sales tax will be calculated and displayed at checkout based on your shipping destination, in accordance with state and local tax regulations.

For any future international orders, please note that customs duties, import taxes, and brokerage fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.

11. HOLIDAY AND PEAK SEASON SHIPPING

During peak shopping periods (including but not limited to Black Friday, Cyber Monday, Christmas, Valentine's Day, and Mother's Day), shipping carriers may experience higher volumes, which can result in delays beyond the estimated delivery windows.

We recommend placing orders early during these periods to ensure timely delivery. Helena Voss is not responsible for carrier delays during peak seasons.

12. DELIVERY ATTEMPTS AND UNCLAIMED PACKAGES

Shipping carriers will typically make up to 3 delivery attempts. If the package cannot be delivered after all attempts, it will be returned to Helena Voss.

Once we receive the returned package, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Packages held at carrier facilities that remain unclaimed for more than 14 days will be returned to Helena Voss automatically.

13. CONTACT US

If you have any questions about your shipment or our Shipping Policy, please contact us:

Email: contact@helenavoss.com
Response Time: 1–2 business days

We appreciate your patience and are committed to getting your Helena Voss order to you as quickly and safely as possible.